Last updated: May 2026
Shivashakti Yoga Treks
Phone: 9840274439
Email: sagaracharya034@gmail.com
1. Introduction
Welcome to Shivashakti Yoga Treks. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our trekking and yoga services, or communicate with us.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.
2. Information We Collect
We may collect the following types of information:
Personal Information:
Full name
Email address
Phone number
Mailing address
Passport number and copy
Date of birth
Nationality
Emergency contact information (name, relationship, phone number)
Health and Trekking Information:
Medical conditions or allergies
Dietary restrictions and preferences
Fitness level and previous trekking experience
Any physical limitations that may affect your ability to participate
Payment Information:
Credit card details (processed securely through third-party payment gateways)
Bank transfer information
Billing address
Technical Information:
IP address
Browser type and version
Device information
Pages you visit on our website
Time and date of your visit
3. How We Collect Your Information
We collect information in the following ways:
When you make a booking or inquiry through our website, email, phone, or WhatsApp
When you fill out our booking form or trekking registration form
When you subscribe to our newsletter
When you contact us for customer support
When you leave reviews or testimonials
Automatically through cookies and similar tracking technologies when you visit our website
4. How We Use Your Information
We use your information for the following purposes:
To process and confirm your trekking and yoga bookings
To obtain necessary trekking permits (TIMS card, ACAP permit) on your behalf
To communicate with you about your booking, itinerary changes, or emergencies
To arrange accommodation, transportation, and meals during your trek
To assess your fitness level and ensure your safety during the trek
To provide medical assistance if needed during the trek
To send you booking confirmations, invoices, and payment receipts
To respond to your inquiries and provide customer support
To improve our services and website experience
To send you promotional offers, newsletters, or updates (only with your consent)
To comply with legal obligations and government regulations in Nepal
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following situations:
With Government Authorities in Nepal:
To obtain trekking permits (TIMS card and ACAP permit), we are required to share your passport details and trekking itinerary with the Nepal Tourism Board and Department of Immigration.
With Service Providers:
Accommodation providers (teahouses and lodges along the trekking routes)
Transportation companies (for airport transfers and trek starting point drops)
Payment processors (for secure payment handling)
Emergency evacuation services (helicopter companies, medical services) in case of emergency
For Legal Reasons:
To comply with applicable laws, court orders, or legal processes
To protect the safety, rights, or property of Shivashakti Yoga Treks, our clients, or others
With Your Consent:
We may share your information for other purposes only with your explicit consent
6. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:
Secure servers and encrypted data transmission (SSL technology)
Limited access to personal information only to authorized staff members
Regular security assessments and updates
Secure storage of physical documents (passport copies, booking forms)
However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Booking and trekking records: Retained for 5 years for legal and accounting purposes
Testimonials and reviews: Retained indefinitely (with your consent)
Email inquiries: Retained for 2 years
Newsletter subscriptions: Retained until you unsubscribe
You may request deletion of your personal information at any time by contacting us.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Right to Access: You have the right to request a copy of the personal information we hold about you.
Right to Rectification: You have the right to request correction of inaccurate or incomplete information.
Right to Erasure: You have the right to request deletion of your personal information, subject to legal obligations.
Right to Restrict Processing: You have the right to request restriction of processing of your personal information.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used format.
Right to Object: You have the right to object to processing of your personal information for marketing purposes.
To exercise any of these rights, please contact us at sagaracharya034@gmail.com or call 9840274439.
9. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
Understand how you use our website
Remember your preferences
Improve website performance and user experience
You can set your browser to refuse all or some cookies or to alert you when cookies are being sent. However, if you disable cookies, some parts of our website may not function properly.
10. Third-Party Links
Our website may contain links to third-party websites (e.g., payment gateways, social media platforms, travel insurance providers). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party websites you visit.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that a child under 18 has provided us with personal information, we will delete it promptly.
12. International Data Transfers
As a trekking company based in Nepal, your information may be transferred to and processed in Nepal. Nepal's data protection laws may differ from those in your country of residence. By using our services, you consent to the transfer of your information to Nepal.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last updated" date at the top of this policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
14. Information We Collect During Trekking
During your trek with us, we may collect additional information for safety and operational purposes:
Daily health checks and symptoms (including altitude sickness symptoms)
Emergency contact communications
Location tracking (guide's phone for safety purposes only - never shared publicly)
This information is used solely for your safety during the trek and is deleted after your trek is completed unless required for medical or legal reasons.
15. Photography and Testimonials
During your trek, our guides or yoga teachers may take photographs or videos for promotional purposes. We will always ask for your explicit consent before using any image that clearly identifies you. You may decline or withdraw consent at any time.
Testimonials you provide may be published on our website or social media with your name, designation, and country of residence only after obtaining your permission.
16. Emergency Contact Information
The emergency contact information you provide will only be used in case of a genuine emergency during your trek. We will contact your emergency contact if:
You suffer a serious injury or medical emergency
You go missing or are significantly delayed
There is any situation that poses immediate threat to your health or safety
We will not share your emergency contact information with any third party except as necessary to respond to the emergency (e.g., providing your contact's phone number to emergency evacuation services).
17. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Shivashakti Yoga Treks
Phone: 9840274439 (also available on WhatsApp)
Email: sagaracharya034@gmail.com
Location: Lakeside, Pokhara, Nepal
We will respond to your inquiry within 7 business days.
18. Complaint Resolution
If you are not satisfied with our response to your privacy concern, you may escalate your complaint to the relevant data protection authority in your country of residence. However, as we are based in Nepal, Nepal's data protection laws will govern this Privacy Policy.
19. Consent
By using our services, booking a trek with us, or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
Shivashakti Yoga Treks – Namaste & Safe Travels